Ocular Technologies was established in 2003 as specialist Contact Centre solutions- and services provider in South Africa. Our professional consulting and implementation teams were assembled in order to support clients’ service delivery programmes. Since then, the company has made its mark at the forefront of the industry as a preferred partner for large-scale corporates, SMMEs and government affiliates alike. From 2011, Ocular’s core focus has shifted from not just providing solid and valuable information regarding current contact centre and helpdesk environments, as well as providing a roadmap for the future tasks that need to be attended to in order to complete a successful implementation, to doing whatever it takes to become a leader in the Enterprise Communications space, both locally and abroad. With a reputation of being innovators in the Contact Centre industry, our portfolio has now expanded to include emerging technologies that centre around enhancing the Customer Experience